At Dreamz BirdNest, we strive to provide our customers with high-quality products and a seamless shopping experience. Your satisfaction is our top priority, and we understand that there may be instances where you need to return a product. This refund policy outlines the circumstances under which we offer refunds and the process for returning items.
1. Eligibility for Refunds
1.1. Damaged Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a refund. Please notify us within 30 days of receiving the product to initiate the refund process.
1.2. Damage During Transportation: If your product is damaged during transportation, you are eligible for a refund. Please notify us within 7 days of receiving the product to initiate the refund process.
2. Conditions for Refunds
2.1. Proof of Damage: To process your refund request, we require proof of damage. This may include photographs or videos of the damaged product and the packaging it arrived in. Please include detailed descriptions of the damage.
2.2. Original Packaging: Whenever possible, the product should be returned in its original packaging, including any accessories, manuals, and documentation.
3. Refund Process
3.1. Contact Customer Service: To initiate a refund, please contact our customer service team at [email protected] or 016-697 2148. Provide your order number, proof of damage, and a detailed description of the issue.
3.2. Return Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Authorization (RA) number. Please do not return any products without an RA number, as this may delay your refund.
3.3. Shipping the Product: Once you receive your RA number, securely package the product, including all original packaging and accessories, and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping unless the product was damaged during transportation.
3.4. Inspection and Approval: Upon receiving the returned product, our team will inspect it to verify the damage. If the product is found to be damaged as reported, we will process your refund within 7-10 business days.
4. Refund Methods
4.1. Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
5. Non-Refundable Items
Certain items are non-refundable, including:
6. Exchanges
If you prefer to exchange your damaged product for a new one, please follow the same process outlined above. Once we receive and inspect the damaged product, we will ship the replacement product to you at no additional cost.
7. Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
We are here to help and ensure that you have a satisfactory shopping experience with Dreamz Bird's Nest
Thank you for shopping with us!
Dreamz Bird's Nest
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